QUALITY POLICY

CISTRON BIOLOGICAL LABORATORY FOCUSES ON QUALITY THAT OFFERS A RAPID, RELIABLE AND ACCURATE OPERATIONS / SERVICES TO ITS CUSTOMERS. THIS LEVEL OF QUALITY IS ACHIEVED THROUGH ADOPTION OF AN ARRAY OF PROCEDURES FOLLOWING APPROVED TEST METHODS AND UTILIZING THE SERVICES OF A TEAM OF QUALIFIED AND COMPETENT STAFF THAT REFLECT THE COMPETENCE OF THE LABORATORY TO CUSTOMERS, CLINICIANS AND FOR THE TRACEABILITY REQUIRED BY THE AUTHORITIES ADHERING TO ETHICAL PRACTICES AND COMPLYING WITH LABORATORY QUALITY MANAGEMENT SYSTEM AT ALL TIMES.

QUALITY OBJECTIVES

• TO MAINTAIN QUALITY PERFORMANCE OF OUR LABORATORY AT THE HIGHEST LEVEL, THE FOLLOWING OBJECTIVES ARE PURSUED:
• TO COMPLY WITH ISO 15189:2007 AND INTERNATIONAL STANDARDS AT ALL TIMES.
• COMMITTED TO DELIVER CONSISTENTLY ON TIME DELIVERY OF RELIABLE REPORTS.
• TO ENSURE COMPLIANCE WITH STATUTORY AND REGULATORY REQUIREMENTS.
• COMMITTED TO USE COMPETENT RESOURCES SUPPLYING EFFECTIVE PROFESSIONAL SERVICE.
• COMMITTED TO CONTINUALLY IMPROVE TEST PERFORMANCE.
• COMMITTED TO IMPROVE CUSTOMER SATISFACTION.